The Customer Success Manager (West Coast) will be responsible for supporting customer implementations and ongoing usage of our platform. From fast-growing startups to Fortune 500 companies, you'll be the point person that helps companies build and execute successful vendor risk management programs.

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Responsibilities:

  • Develop vendor risk management implementation plans in collaboration with customers

  • Track program milestones to ensure customer success and ongoing platform engagement

  • Host training webinars regularly

  • Build support documentation and guides

  • Stay abreast of industry security trends around vendor risk management

  • Proactively communicate with clients as needed via in-person meeting, webinar, phone, or email

  • Partner with Sales team on account renewals

  • Log client requests for product enhancements and partner with Technical Product Management teams to prioritize and deliver

  • Visit customers on the East Coast as necessary for implementation / training or support

 

What we look for in all team members:

  • Self-starters: Are you customer focused, do you execute well, and do you have a sense of urgency? We are all here to support our customers and help them make better decisions by using data. Do you take ownership and pride in your work?

  • Analytical: Numbers matter. Can you build and present a case by being pragmatic? Are you passionate about how we can help reduce cyber incidents for our clients?

  • Technology natives: We are helping to save time and improve outcomes through artificial intelligence. Are you comfortable using technology? Talking to engineers?

  • Team player: We are growing. Can you mentor less experienced team members? More experienced team members? Do you set context extraordinary well when you communicate? Do you want to be part of a culture where you will hold yourself accountable to the question – did I do my best every day and on every project, while contributing to our clients?

  • Performance task: Do you shine in your interview by demonstrating sample work that you have done in the past and relates to the role you are applying for?

 

Qualifications

  • Minimum 3 years experience in Customer Service or Account Management role preferably as part of a SaaS solution
  • Current enterprise cyber security industry experience preferred but not required
  • Experience managing customer implementation and building documentation
  • Track record of giving customers a great experience
  • Entrepreneurial spirit / Self-starter with time management, planning, and organization skills
  • Strong written and verbal communication skills
  • Strong presentation skills
  • Ability to travel
  • Bachelor’s degree or equivalent experience required

 

Compensation

  • Competitive base salary and commission compensation with potential ownership
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Please email resume to jobs[@]privva.com